Ellapsed waiting time in queue

[joredu]

HI all
I am implementing a call routing for a call center using VM PRO , I am looking if it's possible to define a variable in VM PRO to reflect the " ellapsed waiting time in queue " for a call.
Instead of relying on the $ETA which is a GESS, the real waiting time is more accurate to make decisions.

Thanks Guys

 

[hohumIPO]

maybe knocking up something in VB may be an option as I cannot see this happening in VMPRO, it would be easy to set the variable but everytime the call comes back into queue the variable would be altered, multiply this by the number of calls you could possibly have in queue and then add to this trying to zero the variable.... hmmm.... The ETA is calculated on the time it took (on average) the last 20 calls in the last hour to be answered so it can be good approximation

 

[sizbut]

Sadly the Voicemail Pro doesn't know. The information about QETA and QPOS are passed to it by the IP Office when the IP Office requests the playing of the queued or still queued message.

The IP Office has the info but its probably only accessible via TAPI or full CTI (or the SMDR but only when the call ends).