Electra Elite IPK w/ EliteMail FMS/VMS 2

[phone_troll]

I need some info on getting into this voicemail system. The default pass codes have all been changed and the knowledge of this info was lost along the way. I have physical access to the switch and it is owned by our company, but NEC stopped supporting it long ago.

I reached out to my 2 NEC employed techs today -- the 1 who supports most of my gear, and the 1 who used to run back ups on this switch. Since the switch went EOL and EOS, they no longer have any info pertaining to this set up. It also was not installed by NEC, but a reseller that went out of business many moons ago.

I only have the pass code for 1 mailbox, but it is not the system administrator. I have a list of extensions with voicemail boxes, and I know which extension is the system manager, but again the pass code was lost in the many changes of leadership.

The '632' box also had it's password changed, and a document I have shows that all mailboxes had a default pass of 0327 but again that does not work for any mailbox. I can only dial in to manage the system, but am willing to make a site visit if I am confident that I have the tools to make this work.

So basically I need to know how to get into this system or find someone who does. I will begin a vendor search if this fails, but I have the time and am willing to learn if someone can teach. I support currently support many flavors of NEC, so I am familiar with programming and such. But never on any Electra.

I have other options available, such as replacing the unit with an SV9100, or feeding dial tone off of a 2400IPS nearby that I have an available copper path to, but I'd really just like to keep everything in tact.

Thanks for reading this book, and thanks for any help you can provide!

 

[belevedere]

Essentially you are done. Short of attempting to default the VM there is no way back in. 0327 was the defaulted password for every new mailbox. 632 is the default manager box with nec or $nec as the default documented password. If that was changed and not documented, you are locked out. Given it's age attempting to default the VM may render it unusable. I believe there is a series of switch settings on the VM card that will default it. You could try logging in with each mailbox password and try to dial 0 to get to the manager. You may get lucky and find another mailbox assigned manager status.

 

[phone_troll]

I've heard of a tool that NEC used to use by extracting a file from the VM system and then loading it up and defaulting the password. They said you would need to have a company letterhead requesting this alongside a $100 check or something of that sort. Does anyone have that knowledge or offer that service?

I have tried multiple passwords across every existing mailbox, and I only have access to that single mailbox without system manager access. Each phone used to have it's password on a post-it beneath the phone, but they are all missing.

We reached out to our HR department today for the contact of the previous supervisor who had all of this information. We were shot down for various reasons.

I am almost at the point of willing to buy a used, identical VM card so I can play with. Hopefully, that is already reset or with proper login information. I'd like to keep the original in case of any issues I run into. Are these cards hot swappable?

 

[belevedere]

The service you refer to was kept close to the vest at NEC. The VM was "bought" from Active Voice who is now owned by AVST. AVST may or may not be able to help. As for replacing the VM card, you can do that and reprogram it with your settings and mailboxes. I sent you a power point document. It's all I have on the subject.

 

[phone_troll]

belevedere-- you're an invaluable resource. Thank you so much for this.

I found a vendor that will default the voicemail system for $165 with travel and labor included. If the VM takes a dump during the process, they will install a working spare and rebuild the VM system.

EDIT: The reason why I'm going this route instead attempting to reset/default/replace the VM is because a spare card can be found for anywhere betwen $50-$200 + shipping and tax and I would still have to drive 5 hours round trip and also have to spend who knows how long trying to figure out what's needed. I would not make the trip without a spare, in case I hose the current system. The vendor cost is actually cheaper and less stressful to have them perform the work instead of me, even if a new card is needed after all. I also can't make a visit out there for at least a month whereas this vendor will be onsite next week.

 

[OzzieGeorge]

If you haven't yet done this, don't! Do you have cosessions, to talk to the voicemail? if you have you can use the file transfer feature to download the file Avent.avd and get it to me (dropbox for example) and I can crack the password for you.

 

[phone_troll]

I do have Co-sessions but have never attempted to connect to the VM as I don't have the credentials to access the system even by dialing the pilot. I figured I would try without much luck when I make the 5 hour trip. The VM card is not on my network.

I do have the 1 of 3 doc's on the conversion of the pass code from hex to binary from the Avent.avd, and also have an old 98 system to run the debug program. Do you happen to have the other 2 example docs for reference?

I'm still trying to get all the info together in case the vendor I found bails on me. I want to avoid having to make 2 trips, so if I pull the Avent.avd, I want to crack it onsite. Worst case scenario would be just extracting the file, then trying sending it over to you and/or trying from my office.

Thanks for reaching out OzzieGeorge, I appreciate your info!

 

[OzzieGeorge]

You don't need to access the system to transfer files. I don't have any documentation, I use a program that interrogates the Avent.avd file and returns all passwords. It is writted for the AD8 on the larger systems but should work on this one as it is basically the same software.

The encryption is very basic, the active voice software was also used by ericsson and I once had to crack the password on one of those. we grabbed the Avent.avd file a couple of times from a lab system, changing the password each time (this gave us the memory address it was stored in and because we knew the password of each capture, it was easy to work out how it was encrypted. I even wrote an excel spreadsheet to do it automatically but I don't know if I still have it as that was some years ago!

 

[OzzieGeorge]

Oh my, my spelling is off atm "writted" should read written! Try posting a question on that thread and see if that helps!

 

[phone_troll]

Nice, I have the vendor on standby and am interested in more info. I really want to attempt to convert the password anyways since it's an interesting challenge, but I have to factor in time. So if I have yet another tool, this is even better!

 

[OzzieGeorge]

Post the question in that forum as it may give you a useful tool!