danramirez
Programmer
Hi,
System is 3300 running MCD 4.1.
We recently connected 2 "GSM-BRI gateways" to a 3300 using QuadBRI MMC. Each of those gateways are two-channel gateways which give 4 trunks from the PBX to the GSM network.
GSM-BRI gateways are manufactured by provider in the UK called Telecom FM. w_w_w_telecomfm_co_uk. GSM provider is Vodafone in Spain.
Each GSM Channel has its own Mobile number, and the four of them have been grouped together under a Pilot Number. I guess they have created sort of a Hunt Group on their side.
The reason of doing all this is because our customer has contracted with Vodafone flat rate between all its corporate mobile phones. So... when any of the employees call the pilot number from its mobile phone the pay no extra charge, as this is considered an "internal call" between corporate cell phones.
In the past we had it set up that: any calls received over these BRI trunks were answered by the auto attendant, so the caller would dial any internal extension and be connected with no problem.
We wanted to extend this so the mobile caller would call the pilot number, and then dial 9 to make local calls, international calls etc. As rates from PBX are a lot cheaper than what Vodafone charges.
So... EHDU would be the choice, as once the mobile caller dials in, he/she would be recognized by the PBX and grant access to features, ARS, etc.
So... It works partially. When the mobile caller calls each individual number of the GSM, you hear ring back tone (only one ring) and then flat dial tone. Then you dial nine to make outside calls, or dial feature acces code for paging, etc. and everything works perfectly. You can even program address book entries in a smarmphone (Blacberry) with a pause in between the mobile number and the extension, and it works as it should.
The problem is: If you dial the Pilot Number (Which is a better option as it will always connect you to the first available GSM Channel)it gives you ring back tone, then you hear the flat dial tone but it doesn't take any DTMF you enter from your cell phone. Note that the ring back tone you hear this time is different from the one when dialing straight to a number. It looks like you get 2 ring ring backs as the hunt group is looking for the first available channel...
The thing is... you are not able to dial DTMF when calling to the pilot number as an EUDH.
Any ideas why it doens't work when calling as an EHDU but it works when the answering point is the A. Attendant?
Any ideas what to do?
I haven't called the GSM provider yet. They also provided the GSM gateways.
I have tested this with PRI trunks and it works with no issues, the problem with the GSM is that there are too many things involved in the call. The hunt group by the GSM provider, The GSM-BRI Gateways, and the 3300...
I would appreciate your comments/suggestions.
Regards,
Daniel
System is 3300 running MCD 4.1.
We recently connected 2 "GSM-BRI gateways" to a 3300 using QuadBRI MMC. Each of those gateways are two-channel gateways which give 4 trunks from the PBX to the GSM network.
GSM-BRI gateways are manufactured by provider in the UK called Telecom FM. w_w_w_telecomfm_co_uk. GSM provider is Vodafone in Spain.
Each GSM Channel has its own Mobile number, and the four of them have been grouped together under a Pilot Number. I guess they have created sort of a Hunt Group on their side.
The reason of doing all this is because our customer has contracted with Vodafone flat rate between all its corporate mobile phones. So... when any of the employees call the pilot number from its mobile phone the pay no extra charge, as this is considered an "internal call" between corporate cell phones.
In the past we had it set up that: any calls received over these BRI trunks were answered by the auto attendant, so the caller would dial any internal extension and be connected with no problem.
We wanted to extend this so the mobile caller would call the pilot number, and then dial 9 to make local calls, international calls etc. As rates from PBX are a lot cheaper than what Vodafone charges.
So... EHDU would be the choice, as once the mobile caller dials in, he/she would be recognized by the PBX and grant access to features, ARS, etc.
So... It works partially. When the mobile caller calls each individual number of the GSM, you hear ring back tone (only one ring) and then flat dial tone. Then you dial nine to make outside calls, or dial feature acces code for paging, etc. and everything works perfectly. You can even program address book entries in a smarmphone (Blacberry) with a pause in between the mobile number and the extension, and it works as it should.
The problem is: If you dial the Pilot Number (Which is a better option as it will always connect you to the first available GSM Channel)it gives you ring back tone, then you hear the flat dial tone but it doesn't take any DTMF you enter from your cell phone. Note that the ring back tone you hear this time is different from the one when dialing straight to a number. It looks like you get 2 ring ring backs as the hunt group is looking for the first available channel...
The thing is... you are not able to dial DTMF when calling to the pilot number as an EUDH.
Any ideas why it doens't work when calling as an EHDU but it works when the answering point is the A. Attendant?
Any ideas what to do?
I haven't called the GSM provider yet. They also provided the GSM gateways.
I have tested this with PRI trunks and it works with no issues, the problem with the GSM is that there are too many things involved in the call. The hunt group by the GSM provider, The GSM-BRI Gateways, and the 3300...
I would appreciate your comments/suggestions.
Regards,
Daniel
