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EHDU calls to Cell Voicemail 3

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sweet41

Technical User
Jul 25, 2008
10
CA
MCD 5.0 with NuPoint Mail - I've got a EHDU twinned to a Cell#. How do I get the Cell's Voicemail to pickup the calls vs.the Desktop Vmail.
 
In the class of service for the EHDU make sure that Hot desk external user answer confirmation is set to no (this means the user does not have to send a dtmf keypress to accept the call, and then make sure your forwarding timers are longer than the time it takes the cell phone vmail to answer.
 
I little known tidbit on this.

The COS Ringer timer of the EHDU user should be longer than the Deskset.

The PRG will follow the longer "Active" timer.

If the EHDU is logged out, the timer will revert to the Deskset timer.

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