EDC Offline 1

[juancruzhurtado]

Hello everyone,

Our T1 is not working very well lately, and sometimes it goes offline for a minute and then comes back.
The problem is that when it does, EDC goes offline and does not come back online.
The terminals automatically start processing the cards offline, and in order to get it back online, I have to move the req files from EDC folder in the master terminal, process them, and refresh the data, and only then EDC is back on.

Any suggestions?

Thank you very much,

Juan

 

[juancruzhurtado]

I found this answer in an older post:

"coorsman (TechnicalUser)
23 Feb 11 22:17
Spooled files *.spl are held on the master terminal when EDCSVR is not communicating or pos processing is turned off. The files should come out of spool mode automatically. If they don't usually the edcsvr is logged in differently than the terminals or edcpath is not present or correct on the terminals."

I checked the edcpath on the terminals and it is fine.
I don't really understand the first part of the answer (" If they don't usually the edcsvr is logged in differently than the terminals")

Can someone explain that to me so I can check it?

Thank you again

 

[coorsman]

Right click on my computer goto manage. Click and open services on the left pane then
Expand services on the right side. Scroll down to edcsrvc and right click then select properties. The service is probably selected start as local system account instead of using and logging in as aloha. You will need to know the password for the aloha account in order to change it. If the password is default hello then select account .\aloha and hello for password then restart the service. If the password is correct it roll run w/o error on starting.

Cheers,
Coorsman