justadoode
IS-IT--Management
Hello POS Gurus,
OS Windows 2000
Aloha POS TS 5.3.20
Once you're done laughing and get the PCI compliance stuff out of the way, please read on.
Let me try and explain what has happened over the weekend. The terminals went into spooling mode and this was not discovered until Monday morning. All of the cc transactions were found on term1 (master). They were cut from the local EDC folder and dropped into the Alohaboh EDC folder. Then, they were all renamed *.req. An error immediately occured, but was not captured, and the transactions all had the *.hld extension. In renaming the transactions back to spooling files, the manager accidentally used the command ren *.* *.spl, which caused the "changed" file, "edc.ini" and "edc read me" files to have the spl. extensions. I was called and renamed the edc.ini file back to the correct extension. I left the changed and edc read me files alone because I don't know if those extensions should be .txt or what. Anyway, after that I renamed the *.spl transactions to *.req and watched as each one processed one by one. All of the extensions changed to *.ans, but there is NO money showing up in the EDC manager. I opened one of the transactions with notepad and see all of the pertinent information in there, but am not understanding why the money is not showing up in EDC. I don't know if the fix would be as simple as renaming back to req and then re-processing or what. I also don't know if maybe the changed file has something to do with it? In other words, I'm a bit lost and trying to figure out what to do next. I did notice just now that a current transaction was just authorized and is showing up in edc correctly, so I don't think it's a configuration deal.
Since this is such an old system, in the worst case scenario I can go to the audit reports, match the cc number with each individual cc transaction and manually charge through EDC, but we're talking around $12K worth of sales. That would take forever.
If anyone has any ideas, please advise.
Thanks everyone!
Charles
OS Windows 2000
Aloha POS TS 5.3.20
Once you're done laughing and get the PCI compliance stuff out of the way, please read on.
Let me try and explain what has happened over the weekend. The terminals went into spooling mode and this was not discovered until Monday morning. All of the cc transactions were found on term1 (master). They were cut from the local EDC folder and dropped into the Alohaboh EDC folder. Then, they were all renamed *.req. An error immediately occured, but was not captured, and the transactions all had the *.hld extension. In renaming the transactions back to spooling files, the manager accidentally used the command ren *.* *.spl, which caused the "changed" file, "edc.ini" and "edc read me" files to have the spl. extensions. I was called and renamed the edc.ini file back to the correct extension. I left the changed and edc read me files alone because I don't know if those extensions should be .txt or what. Anyway, after that I renamed the *.spl transactions to *.req and watched as each one processed one by one. All of the extensions changed to *.ans, but there is NO money showing up in the EDC manager. I opened one of the transactions with notepad and see all of the pertinent information in there, but am not understanding why the money is not showing up in EDC. I don't know if the fix would be as simple as renaming back to req and then re-processing or what. I also don't know if maybe the changed file has something to do with it? In other words, I'm a bit lost and trying to figure out what to do next. I did notice just now that a current transaction was just authorized and is showing up in edc correctly, so I don't think it's a configuration deal.
Since this is such an old system, in the worst case scenario I can go to the audit reports, match the cc number with each individual cc transaction and manually charge through EDC, but we're talking around $12K worth of sales. That would take forever.
If anyone has any ideas, please advise.
Thanks everyone!
Charles