alohaakamai3
IS-IT--Management
Aloha 5.3.15
A restaurant has requested to change Credit Card processors (yaaaaah, I love these guys)!
We've run into a problem. The processor is 5/3rd. The credit cards will authorize, but report some weird error when we try to batch. It's over a phone line with a USR modem, they can't figure it out, I can't figure it out, and I am ready to throw in the towel.
Their technical people are insisting it's on our end, and they are requesting a log file so they can see what's going on. I know of a few logging files in Aloha, but I am not sure what one would best serve these guys (and of course they can't tell me).
Does anyone know which file would best help them with this EDC issue?
Thanks!
A restaurant has requested to change Credit Card processors (yaaaaah, I love these guys)!
We've run into a problem. The processor is 5/3rd. The credit cards will authorize, but report some weird error when we try to batch. It's over a phone line with a USR modem, they can't figure it out, I can't figure it out, and I am ready to throw in the towel.
Their technical people are insisting it's on our end, and they are requesting a log file so they can see what's going on. I know of a few logging files in Aloha, but I am not sure what one would best serve these guys (and of course they can't tell me).
Does anyone know which file would best help them with this EDC issue?
Thanks!