I've been asked by Management what resources we would need to implement an ECHI. Our ultimate goal is to store all call records in a MS-SQL database so we can then design custom reports via MS Access which would allow us to provide our clients with a wider range of reporting. We are running Avaya CMS R3V11 and already have MS-SQL installed on 1 of our data servers. We currently handle about 25,000 calls per day. Could someone provide me with an efficient setup that would help me get the records into a database. Also,which applications would we need? Thanks!
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ECHI (External Call History Interface)
- Thread starter caper1175
- Start date
First u need to confirm whether ECHI option is enable in ur CMS.
login thro' root password inside the CMS & use "cmssvc" to check the ECHI facility enabled or not.
Seperate folder needs to be created in data base to store the calldata sent by CMS (ASCII format).
U can also contact ur Avaya vendor for info related to dumping the calldata in data base.
Check this link.. u may find this useful
Shyam
login thro' root password inside the CMS & use "cmssvc" to check the ECHI facility enabled or not.
Seperate folder needs to be created in data base to store the calldata sent by CMS (ASCII format).
U can also contact ur Avaya vendor for info related to dumping the calldata in data base.
Check this link.. u may find this useful
Shyam
- Thread starter
- #3
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