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ECC question time

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mikeyb123

Programmer
Jul 1, 2003
1,801
GB
Hi,

Not sure how this can work but need to know what I can do about the following request..

Our contact centre closes at 8pm - message get played etc, Rather than staff the Q until the calls have cleared down by the agents they want to route any remaining calls in the Q to a OOH message taking service.

How can I achieve this?

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
 
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