Hi,
Not sure how this can work but need to know what I can do about the following request..
Our contact centre closes at 8pm - message get played etc, Rather than staff the Q until the calls have cleared down by the agents they want to route any remaining calls in the Q to a OOH message taking service.
How can I achieve this?
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
Not sure how this can work but need to know what I can do about the following request..
Our contact centre closes at 8pm - message get played etc, Rather than staff the Q until the calls have cleared down by the agents they want to route any remaining calls in the Q to a OOH message taking service.
How can I achieve this?
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
