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ECC 8 Historical Reporting on Wrap-Up codes

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probietech

probietech

Technical User
Mar 27, 2009
102
US
We are setting up a test site and need a little bit of help with Wrap-Up Codes. We have built the Codes- they appear everywhere they should, we make the test calls and run the report and it will only pull data for 1 Wrap-Up Code and not the other two?? and we cannot get anything to populate on the Agent Report?
 
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