eCAS data import to Avaya definity PBX

[sabanim]

How does the eCAS system import data from an Avaya PBX?

 

[jfh9219]

Call Collection Interfaces

This section provides information on interfacing with the source of call records via these "built-in" collection methods:

Direct Connect — interface to switching systems that output CDR via an RS-232 DCE interface

Collect from file (local or remote) — interface to switching
systems via network connections

Business Communications Manager — interface with a Nortel
BCM via a network connection

PollComm (direct, remote, or network) — interface with a
Pollable Storage Unit by a direct, modem, or network
connection

Call Accounting System (modem or network) — interface with
another call accounting system by modem or network

IP Office — interface with an Avaya IP Office using the SMDR
(Delta Server) tool to deliver CDR data

Direct Connect over IP — interface with an IP switch / media
server via a direct network path