EC500

[mrecco]

I have a G3 Version 12 with licenses for 5 EC500 users. When I program ec500 on a key and set up the cell phone number the system should call, everything looks good, except it doesn't ring the cell phone (or any telephone number I put on the off-pbx-telephoen list). Is there something else that has to be set up on the system to use EC500?

Thanks.

 

[AvayaTier3]

outgoing calls must route to the cell numbers over isdn trunk facilities.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[kjrnec]

I would post your "display off-pbx-telephone station mapping" you might have it misconfigured. Either that or run an trace on the extension to see the call flow.

 

[98Converter]

If you status the station, does it say:

EC500 Status: enabled Off-PBX Service State: in-service/idle



Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Midstream]

If you have EC500 activated on extension 1234, what happens when you put a trace on 1234 and watch the output as you call it?