I'm having issues with my EC500. Anyone have any idea why The EC500 will forward calls to my cell while calling internally, but when calling from outside the office it will not work. I get a dial tone then a wave off???? Anyone had this issues or know how to fix it? Thanks for the help.
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EC500
- Thread starter tech3250
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I'm having issues with mine, too. Only it will not forward any of my calls, either internal or external. What's goofy is that I know it was working about a year ago. I downloaded the EC 500 programming and admin guide and went through it, checking to make sure I had every option set properly. Still nothing. Its like there is some kind of bug. I put a ticket on Avaya's web-site but haven't heard back. Probably because they're getting beat-up with DST problems.
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I found out the customer is also using a Nuvox System with it. I called Nuvox and found out the caller i.d. will not pass through the Nuvox, only the DID numbers from the office will do that. So, if a caller from inside the office calls the cell number it will go through, but if you call from outside to the persons extension it will not go through. Nuvox said I had to inform the customer to hit *72 then the cell number. Only thing is I have *72 as agent login. I have to change that then. Also, Nuvox said there system would not work any other way, but *72.
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