Dear,
I do have a problem.
My colleague recently swapped from a 9608 H323 phone to a J169 sip phone.
Untill that day all was working fine. When somebody calls him directly, external or via our support number routed to a skill, both his 9608 and mobile phone rang.
No issues there.
But ever since he swapped to the J169, when the call is entered via the support number, only his J169 sip phone rings, not his mobile.
I did do some tests.
- Calling him internal to his number > Both phones are ringing.
- Calling him external to his number > Both phones are ringing.
- Calling him via his agent ID > Both phones are ringing.
But a call via our support number only rings the J169.
We also trid this with another colleague whe recently made the same swap, and the same issue occurs.
Now I suspect something is wrong woth EC500 (which in this case has a double entry, one the the SIP phone, on to the J69 sip server) but I don't see why.
Anyone who ran in this issue before?
Tnx
I do have a problem.
My colleague recently swapped from a 9608 H323 phone to a J169 sip phone.
Untill that day all was working fine. When somebody calls him directly, external or via our support number routed to a skill, both his 9608 and mobile phone rang.
No issues there.
But ever since he swapped to the J169, when the call is entered via the support number, only his J169 sip phone rings, not his mobile.
I did do some tests.
- Calling him internal to his number > Both phones are ringing.
- Calling him external to his number > Both phones are ringing.
- Calling him via his agent ID > Both phones are ringing.
But a call via our support number only rings the J169.
We also trid this with another colleague whe recently made the same swap, and the same issue occurs.
Now I suspect something is wrong woth EC500 (which in this case has a double entry, one the the SIP phone, on to the J69 sip server) but I don't see why.
Anyone who ran in this issue before?
Tnx