EC500 to Long Distance

[dfrontaura]

We have EC500 working fine for most users, but we ran into one area code that will not translate correctly when dialed thru EC500. Below are the trace results of the dialed number.

We dial 8 to get out, not 9 because years ago before I worked here the employees made it a habit to dial 911 to often. The cell phone area code also starts with an 817.

I've also changed the last for digits of then cell phone dialed to 5555 for privacy.

Anyone know how to fix the ARS for this?


IF DIRECT DIAL FROM INTERNAL STATION TO CELL: 818176835555
11:34:29 idle station 2376 cid 0x3885
11:34:32 active station 2376 cid 0x388d
11:34:32 tone-receiver 01AXX02 cid 0x388d
11:34:33 dial 81817683 routeREFIX|FNPA|ARS
11:34:33 term trunk-group 5 cid 0x388d
11:34:33 dial 818176835555 routeREFIX|FNPA|ARS
11:34:33 route-pattern 2 preference 1 location 1/ALL cid 0x388d
11:34:33 seize trunk-group 5 member 19 cid 0x388d
11:34:36 dial 818176835555 routeREFIX|FNPA|ARS
11:34:36 outpulse done 8176835555
11:35:00 active trunk-group 5 member 19 cid 0x388d
11:35:09 idle station 2376 cid 0x388d
---------------------------------------------------------------------
IF EC500 DIAL NUMBER IS INPUT AS: 8176835555

time data
11:36:10 Calling party station 2376 cid 0x38ad
11:36:10 Calling Number & Name 2376 user
11:36:10 dial 7376
11:36:10 ring station 7376 cid 0x38ad
11:36:10 G729A ssff ps:20
rgn:2 [172.19.6.xx]:5346
rgn:1 [172.19.4.xx]:57876
11:36:10 dial 8817 route:HNPA|ARS
11:36:10 term trunk-group 2 cid 0x38af
11:36:10 dial 88176835555 route:HNPA|ARS
11:36:10 route-pattern 1 preference 1 location 1/ALL cid 0x38af
11:36:10 seize trunk-group 2 member 3 cid 0x38af
11:36:10 Setup digits 8176832
11:36:10 Calling Number & Name NO-CPNumber NO-CPName
11:36:10 Proceed trunk-group 2 member 3 cid 0x38af
11:36:11 digit 639 sent to trunk-group 2 member 3 cid 0x38af
11:36:30 no answer station 7376 cid 0x38ad
11:36:34 coverage-path 6 point 1 cid 0x38ad
11:36:34 denial event 1178: Normal call clearing D1=0xe0011 D2=0x10
11:36:34 idle trunk-group 2 cid 0x38af
11:36:36 active station 7808 cid 0x38ad
11:36:36 idle station 2376 cid 0x38ad
-----------------------------------------------------------------------------
IF I ADD A 1 TO THE EC500 DIAL: 18176835555

time data

11:39:29 Calling party station 2376 cid 0x38d8
11:39:29 Calling Number & Name 2376 user
11:39:29 dial 7376
11:39:29 ring station 7376 cid 0x38d8
11:39:29 G729A ssff ps:20
rgn:2 [172.19.6.xx]:5346
rgn:1 [172.19.4.xx]:28280
11:39:29 dial 81817683 routeREFIX|FNPA|ARS
11:39:29 term trunk-group 5 cid 0x38d9
11:39:29 route-pattern 2 preference 1 location 1/ALL unavailable cid 0x38d9
11:39:29 term trunk-group 4 cid 0x38d9
11:39:29 route-pattern 2 preference 2 location 1/ALL unavailable cid 0x38d9
11:39:29 term trunk-group 3 cid 0x38d9
11:39:29 route-pattern 2 preference 3 location 1/ALL unavailable cid 0x38d9
11:39:52 idle station 2376 cid 0x38d8

 

[Bahamiantwo]

Can you show us your change off-pbx-telephone station-mapping for that extension and for one that works correctly with a trace?

 

[dfrontaura]

We ended up fixing this issue. Our long distance trunks were not PRI, they were TIE trunks, which do not allow EC500 to work. So we ended up creating a new routing pattern so long distance cell phones use the local PRIs to go out.

Thanks anyways.