EC500 Noob question

[cjcIL]

I have a user who enabled EC500 on their 4621 phone set, and it seemed to be forwarding OK to her cellphone. I now am showing that station disconnected/out of service. I believe they unplugged the phone set for use elsewhere. Doesn't that station need to be live in order for EC500 to forward calls? Simple question, but I can't seem to confirm that anywhere.

thanks

CJ

 

[jimbojimbo]

No, the phone can be dead. There can be issues because if the phone is not live with an assigned Network Region and Location (assuming an IP Phone - not relevant if DCP/Analog) the call will only route out the all table unless you set it as PBFMC and assign a trunk group/location for outbound routing (also dependent on your version). If you are single site no worries.