I have a teleworker who has comcast for her home phone. Her EC500 goes to her comcast line's VM instead of our company's VM. However, if she's on the phone, it will ring back to our VM. Anyone else have this issue? In the trace, there's one line that stands out (at least for me): "Connected party uses private numbering" I have not noticed that before on a trace. The beginning of the trace looks fine, is going out over our sip trunks, trying the number after the desk phone rings. I've tried changing the number of rings to see if this made a difference and it doesn't. Our vendor is perplexed as well.
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EC500 forwarding to home VM, not office
- Thread starter justcat
- Start date
Yes like Vidmine said check your rings before it hits vm the rings have to be lower than Comcast.You can always set off-pbx-telephone configuration-set to confirm answer "Yes" this will make so Everyone has to press any button on the phone to confirm that a person answered and not a vm
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