EC500 Doesn't Dial Cell Phone HELP!

[Blight]

I have enabled EC500 on a station and a cell phone when I call the telecommuting number I put in *67 26767 #1111# and I get a confirmation tone... I call 26767 but the cell phone never rings it just rings the desk phone.

Here is my station mapping information

change off-pbx-telephone station-mapping 26767                  Page   1 of   2
                  STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

 Station        Application Dial   CC  Phone Number      Trunk       Config
 Extension                  Prefix                       Selection   Set
 26767             EC500    99   - 1   7024xx1xxx         ars        1
                                 -
                                 -
                                 -
                                 -

 

[JaredT8888]

I just set this up and I do not use a dial prefix and I have just the 7 digits under phone number for my cell as it is considered a local number...

 

[Blight]

that fixed it... but now, I can not call in remotely using Idle Line Select which is a must because my guys have to be able to login to their ACD Logins remotely from the cell phones

 

[Blight]

ok so I have fixed that issue by making the prefix 1 and putting the full 10 digit number in... it is still able to call... and I can now call the Idle Line Apperance # and have ACD Agents Login/Auto in/Aux Work.

 

[Blight]

close this thread problem solved above thanks.

 

[mikeydidit]

If you have a minute Blight?

I have been using next linkage with a remote coverage path but read this thread and I thought i would give EC500 a shot. From what you have posted I have mine setup exactly like you do but it will not ring my cell.

Any ideas?

Thanks Mike.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[sugarbreak]

Mikeydidit, Do you have exclusion on your phone? I know my EC500 did not work until I took exclusion off.

-Kirsten