EC500 - Deny Call When It Reaches the Cell Phone

[demanding]

We have found if you enable EC500 (CM6.0), call hits your office extension and rings both that & your cell...if you deny the call on your cell, it goes to your cell voicemail and not back to your office voicemail. The only way it will go to your office voicemail is if you don't touch anything. Seen this? Just the way it works? Or, a way to get around that? We do not want users to have business calls going into their cell voicemail.

 

[dialtonebone]

It is suppose to "detect" voicemail - the mechanism of which I can not understand or figure out. It typically "just works" or it doesn't.

I always turn on confirmed answer - that requires the user to push any DTMF tone when answering the EC500 device to accept the call. If the DTMF tone is never sent to the PBX it will send the call to the proper voicemail (on switch voicemail).

 

[janni78]

Since his cell is programmed to forward calls to cell voicemail on deny that's what happens.
The only way to get around this is using confirmed answer, the timed control only works when the call is answered to fast and therefor you can assume it ended up in voicemail.

I usually just press to stop the ringing if I can't answer and let it do to voicemail on no answer, denying calls is just annoying as you know when your call has been denied from how fast it ends up in voicemail.

"Trying is the first step to failure..." - Homer

 

[demanding]

Awesome! Works like a charm - thanks a million!

 

[demanding]

Another question about EC500 and calls hitting the cell...if an office phone is disconnected or logged out, calls to the office extension do not even ring EC500 - expected this but wanted to be sure this is correct behavior or if there is some way around that?

 

[demanding]

And...another issue has arisen - still trying things but in the essence of time, posting - with the confirmed answered option turned on, when I try to answer the call on my cell it gives off 3 beeps and then I get dial tone so I never get the call and it eventually will end up in the office voicemail. Timing out?

 

[demanding]

I figured out the confirmed answer - I had to lengthen the timeout on that field and I have to press a digit after I answer - call was there. Still need an answer if possible on the question re: office phones that are logged out or disconnected...

 

[ZeroZeroOne]

I have used EC500 for years with remote users that never log their stations into a physical phone and only use EC500. Calls ring to the mobile phone and follow the coverage path if unanswered.

 

[demanding]

How do you have them configured? A special COS or COR? How is the coverage set up?

 

[ZeroZeroOne]

Honestly, I never thought about it... it just worked.
User is created as a typical station with typical coverage path and administered in off-pbx-telephone station-mappimg with EC500.
Sometimes we bump up the number of ring before voicemail from a standard of 3 rings to 4 or 5 just in case the mobile phone is slow to ring. It's easy when you create several coverage paths to voicemail but offset by one ring each: CP 1 through 6 for 1 to 6 rings, respectively, for example.

My config set:

display off-pbx-telephone configuration-set 1

                                     CONFIGURATION SET: 1

                         Configuration Set Description: Standard
                                  Calling Number Style: network
                                   CDR for Origination: phone-number
                    CDR for Calls to EC500 Destination? y
                           Fast Connect on Origination? n
                          Post Connect Dialing Options: dtmf
                         Cellular Voice Mail Detection: timed  (seconds): 4
                                         Barge-in Tone? n
                           Calling Number Verification? y
             Call Appearance Selection for Origination: primary-first
                                      Confirmed Answer? n

 Use Shared Voice Connections for Second Call Answered? n
Use Shared Voice Connections for Second Call Initiated? n
               Provide Forced Local Ringback for EC500? n
                        Apply Ringback upon Receipt of: Call-Proceeding

              Location to Route Incoming Overlap Calls: station

display off-pbx-telephone station-mapping 104                   Page   1 of   3
                  STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

 Station       Application Dial   CC  Phone Number    Trunk       Config  Dual
 Extension                 Prefix                     Selection   Set     Mode
 104              EC500    1    -     xxxxxxxxxx       ars        1

display off-pbx-telephone station-mapping 104                   Page   2 of   3
                  STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

 Station       Appl    Call        Mapping    Calls       Bridged       Location
 Extension     Name    Limit       Mode       Allowed     Calls
 104           EC500    2        both         all         none

display off-pbx-telephone station-mapping 104                   Page   3 of   3
                  STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

 Station       Appl  AEFSC      Share   Calls Accepted
 Extension     Name  Security   Level   S C H I P R-COR
 104           EC500              5

Personally, I set my mobile phone's voicemail to my DID so that any call drop into my corporate mailbox. It is only used for work so why bother with a separate voice mailbox?

Anyway, just try it on your phone: Set up EC500 so it works then log out of your phone. What happens when you call your extension (not from your mobile )?

Extra credit: Use Status Station [extension] to confirm EC500 is enabled.