EC500 calls twice when enabled

[bhanson184]

I have a customer that when his EC500 is enabled calls the cell phone twice. The first call rings his cell and the second gets answered by his cells voice mail. It only happens on this one extension. I looked on Avaya's web site for a similar issue but didn't find anything. I thought maybe it was a known issue and there may be a PCN for it. No luck with that. Anyone experience anything like this? What was the fix? We did remove all his translations and then rebuilt them but the problem continued.

 

[billybobdan]

Check that there is no cover path to the cell phone. This would cause the issue described.