Easy SPV question

[phinneywill]

How do I change a phone from AGN to a SPV (supervisor) phone? This will allow for the OBV (observe) feature too?

Thanks!

 

[phonz1]

out it and rebuild, in the CLS add SPV, it wont show when you prt it though..

 

[trvlr1]

There are on going arguements as to if you should or should not make changes to ACD phones. This change is relatively simple and I have never had any problems doing this as a regular chg, without deleting the whole phone and rebuilding. Which ever way you choose to do this, you will see SPV show up under key 0 ACD entry on the second line.

 

[Johnthephoneguy]

its like russion roulette, you can fire many times and not find the bullet, but that one time will really do some damage.

Out and rebuild is the correct way. You can do it right or you can half-a$$ it. It's your job, its your choice.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[phonz1]

and yes, that'll get you the OBV key option, of course you have to program it... I agree Johnthephoneguy, the time it takes to out and rebuild vs an easy change is a minute or two, take the safe way, I've seen corrupt databases!!