Easy script problem 2

[johnpoole]

new server, one script doesn't handle the if dn statement, i built a test app with almost nothing in it

IF DIALED DN = 6999 
THEN EXECUTE SCRIPT RICH
END IF

i've got another dn pointed to it with a general music the ivr treatment, and that works but if i dial the 6999, it will not excute any script, the script rich is three lines just for a test but i just get ringback, you do hear the transfer during the 1st ringcycle.. the the call traces to mail acd high, ie ring no answer.. tested both internal and external without any change.. 6999 is an acquired cdn dfdn to mail.. i tested it 1st as a maxp 1 acd ncfw to mail.. someone please get me kick started this morning.. thanks

john poole
bellsouth business
columbia,sc

 

[janeenaj]

If 6999 is a CDN, why not use IF CDN = 6999 THEN ...

 

[johnpoole]

i'll try that, thanks

john poole
bellsouth business
columbia,sc

 

[johnpoole]

same response, here's the complete test flow

/*   TEST IVR    */

IF cdn = 6999 
THEN EXECUTE SCRIPT RICH
END IF  



GIVE MUSIC 81

WAIT 2

GIVE IVR 8025600 WITH TREATMENT 8025619


GIVE MUSIC 81

WAIT 5

DISCONNECT

GIVE MUSIC 81
WAIT 4
  ROUTE CALL 1962

the link to then execute will not follow the script.. if i dial the test dn, i get the music (2) then the ivr treatment, when the call is to 6999, just ringback..

john poole
bellsouth business
columbia,sc

 

[yyrkroon]

What's in the RICH script. If the IF condition is TRUE then it will not execute anything after the END IF. Anything after the END IF will be execute if the condition is FALSE.

Is this in your Master Script or is it being called from the Master?

 

[johnpoole]

this is just a test, not ref'ed in the master.. built it because a if dn and if cdn seemed to get ignored in the master.. bad news it got well over night... i hate it when that happens.. thanks for the feedback

john poole
bellsouth business
columbia,sc