E911 issue 1

[thephonelady]

Greetings all-
Recently moved a customer from TPAC to Spectrum PRI. After resolving a number of Spectrum issues all seemed to be working correctly. Got an email from the customer stating they received an email from Spectrum regarding a 911 call that was placed from the system (in error by the customer) and that Spectrum only received 4 digits from the system. The digits they say they received were 1030. I scoured the config and there is no 1030 extension, group or short code 1030.In the ARS there are a few SI entries since the customers main number is CF to the new Spectrum numbers. Their main number is an out of rate number and they have custom caller ID on the new ckt.
Any possible causes for this issue- It's a customer of one of my vendors.
Thanks in advance- :-}

 

[TouchToneTommy]

Find out the Main Billing Telephone Number, configure ARS tables' 911 entry with 911Sxxxxxxxxxx

Configure Monitor with everything on the ISDN tab checked, SSA on the PRI with Trace All enabled, and place a test 911 call (with permission of the PSAP).

Confirm what is received, check your Monitor and SSA trace to confirm what was sent,

Most PRI providers do not allow you to send CID on 911 calls, replacing it with the main billing telephone number which is registered with the address for 911. If you can confirm what was sent, if what was received was different, raise the issue with Spectrum.

Spectrum may or may not offer a 911 testing service - some carriers allow you to dial 933 instead of 911 and reach a recording confirming the telephone number and registered address. Check with them, makes testing 911 much easier

 

[thephonelady]

Thank you TTT-