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e911 Hotel Room Notification
- Thread starter fedphone
- Start date
kwing112000
Vendor
i have used 911ETC before. it was pretty easy from the IPO side. just outpulse what ever they need to see on 911.
Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications
Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications
Avaya911PLM
Vendor
911 from hotels is an issue that was raised last year to the FCC after the tragic incident in Marshall Texas.
The FCC Ex Parte I filed from my meeting last year with Commissioner Ajit Pai is here:
When dealing with E911 in any environment, especially hotels remember the 3 primary concerns / best practices:
1.) Direct Access to 911 with and without an access code (PBX Based Feature)
2.) On-Site Notification that an emergency call has occurred (PBX Based Feature)
3.) No interception of calls locally by untrained staff (Policy and Configuration)
Remember that the mechanism that 911 uses to report information to the PSAP is caller ID and the associated ALI record. Because of this, unless a unique DID number is assigned to each and every hotel room, there is no way of communicating the room number to the PSAP. This is why On Site notification is critical, and why you really don't need anything more than a single number to report to the PSAP on 911 calls. public Safety needs to get to the right building, and when they get there, they need to be met by people that are aware of the emergent event, and can get them access.
Focusing on the local reporting and notification, and not the PS-ALI databases gets the job done, and is the most efficient way to do it.
From a 3rd party perspective, there are various ways of notifying that a 911 call has been made. In an IP Office 9.X system, the recommended mechanism is SNMP Traps that occur as soon as a digit string marked properly is detected. CDR events happen AFTER THE CALL is completed and are not recommended for 911 notification. TAPI events, depending on configuration and scale, have not been tested under load to ensure 911 TAPI events are not delayed, so use caution there.
--
Fletch
Chief Architect WW Public Safety Solutions
CHECK OUT MY BLOGS & E911 Podcast @
The FCC Ex Parte I filed from my meeting last year with Commissioner Ajit Pai is here:
When dealing with E911 in any environment, especially hotels remember the 3 primary concerns / best practices:
1.) Direct Access to 911 with and without an access code (PBX Based Feature)
2.) On-Site Notification that an emergency call has occurred (PBX Based Feature)
3.) No interception of calls locally by untrained staff (Policy and Configuration)
Remember that the mechanism that 911 uses to report information to the PSAP is caller ID and the associated ALI record. Because of this, unless a unique DID number is assigned to each and every hotel room, there is no way of communicating the room number to the PSAP. This is why On Site notification is critical, and why you really don't need anything more than a single number to report to the PSAP on 911 calls. public Safety needs to get to the right building, and when they get there, they need to be met by people that are aware of the emergent event, and can get them access.
Focusing on the local reporting and notification, and not the PS-ALI databases gets the job done, and is the most efficient way to do it.
From a 3rd party perspective, there are various ways of notifying that a 911 call has been made. In an IP Office 9.X system, the recommended mechanism is SNMP Traps that occur as soon as a digit string marked properly is detected. CDR events happen AFTER THE CALL is completed and are not recommended for 911 notification. TAPI events, depending on configuration and scale, have not been tested under load to ensure 911 TAPI events are not delayed, so use caution there.
--
Fletch
Chief Architect WW Public Safety Solutions
CHECK OUT MY BLOGS & E911 Podcast @
I guess I should answered your question a little better. This is in regards to Redsky.
Once you sign up with them, they give you an online portal to manage the accounts. How it works:
for any number you want to put on E911 you'll set an ARS entry that calls out to a DID they give you. (I personally set a user shortcode for a separate ARS table when dialing 911)
End up looking like:
Code: 911
Number: DID redsky gives you
Feature: Dial Emergency
Line Group ID: 3
The hardest and most time consuming part is adding every room/floor into the system. When you do a test call they can read back things to a 'T' Location, Floor, Room Etc...
Once you sign up with them, they give you an online portal to manage the accounts. How it works:
for any number you want to put on E911 you'll set an ARS entry that calls out to a DID they give you. (I personally set a user shortcode for a separate ARS table when dialing 911)
End up looking like:
Code: 911
Number: DID redsky gives you
Feature: Dial Emergency
Line Group ID: 3
The hardest and most time consuming part is adding every room/floor into the system. When you do a test call they can read back things to a 'T' Location, Floor, Room Etc...
Avaya911PLM
Vendor
The other thing to remember is that sending the call to a DID number at any service is bypassing the local 911 network. Plus you either need to have a separate DID number from the service for every location you have, or you need to have your own DID numbers for each station. That is the ONLY WAY the PSAP can see station detail. This information cannot be 'sent' from any PBX. Caller ID is the only thing that can be transmitted on the PSTN.
This is why the local on-site notification is the critical part.
--
Fletch
Chief Architect WW Public Safety Solutions
CHECK OUT MY BLOGS & E911 Podcast @
This is why the local on-site notification is the critical part.
--
Fletch
Chief Architect WW Public Safety Solutions
CHECK OUT MY BLOGS & E911 Podcast @
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