E911 Help

[dchoward]

I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks.
MiVoiceBusiness installed OVA version 7.2.1.24

We want our agents CPN to display our 800# when they call our customers back. But if they dial 911, is it possible to display there DID and building address? The carrier is Intelepeer. Their answer was:
"You can set a translation on your side that says if a client calls 911 to out-pulse a 10 digit DID and attached the address to that number."

How do I do this?

Thank you,

Carl

 

[kwbMitel]

You can set a number to be sent in the CESID form on a per station basis.

The CESID can also be set in the User and Config form under the Device Details Tab

CESID = [highlight #FCE94F]C[/highlight]aller [highlight #FCE94F]E[/highlight]mergency [highlight #FCE94F]S[/highlight]ervices [highlight #FCE94F]ID[/highlight]entification

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What's most important is that you realise ... There is no spoon.

 

[dchoward]

Thanks kwbMitel. But will this work with SIP trunks?

 

[kwbMitel]

Why not? I do it all the time. If you're asking the question, why do you think it might fail?

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What's most important is that you realise ... There is no spoon.

 

[Lundah]

As long as you're assigning CESID numbers that the SIP carrier is passing on correct info for to the PSAP, it should absolutely work.

 

[dchoward]

Ok thanks, I'll give it a shot. I only asked because I read in the help file, somewhere that I cannot find not, that SIP trunks originating 911 calls use the Calling Party number instead of a CESID.

 

[kwbMitel]

I read in the help file, somewhere that I cannot find not, that SIP trunks originating 911 calls use the Calling Party number instead of a CESID

If that were ever true, it is definitely no longer true.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[dchoward]

Beautiful, thank you very much, kwbMitel, for you help!

Have a great day!

Carl