E8604 Failed to start backup.

[yoja]

Running BrightStor v.9. When trying to backup the exchange server (v5.5) I get the following errors:

E8604 Failed to start backup. (DBNAME=Information Store, EC=)
E8524 Received unrecognized command from the client agent. (COMMAND=0)
E8604 Failed to start backup. (DBNAME=Information Store, EC=)

It goes on to backup a few other files and then hangs at 100%.

 

[mohamdr]

To isolate the problem try to do the backup from network instead of doing it from client agent.

 

[davidmichel]

Also put the Job Engine in debug, and run a test backup of a directory on the local system just to see if it works ok.

 

[ARCguru]

Stop and start all the CA services on the Exchange server,

Do you get this error message again?

 

[yoja]

Thanks for all the suggestions but I'm still getting the error. I stopped and started the services, put Job Engine in debug (nothing looks amiss), but the error still occurs.

The strange thing is that I have 5 different jobs and only the one backing up the exchange server produces this error and hangs. I have tried to run the exchange back up seperately and get the same results. Once in a while it runs fine but more often it fails.

 

[Cree8tiv]

Don't know if you have found a solution to this problem yet, but stop the RPC service on your Exchange Client then restart it. This should clear up the problem. I actually run a schedule script every night before running my exchange backups because of this problem. Hope this works for you.

 

[yoja]

I have tried all of the suggestions and I am still having the same problem.

I have even tried to back up one piece of the information with out scheduling the job. (Run Now.) I get the same results.

 

[davidmichel]

Put the Exchange DB Agent in debug and lets see what it's log has. faq478-4051 for debug instructions.