E8524 Received unrecognized command from the client agent. (COMMAND=0)

[dhinkel]

We are running version Brightstor 11.1 for Windows and receiving this error sporadically on XP workstations running the NT agent. I've seen old posts on this error but they were pre-SP2. We never saw this error until we installed SP2 on the servers and the SP2 agent on the clients. Is anyone else seeing this and/or know of a fix for this?

Thanks.

 

[vschumpy]

Patch up both host server and remote agents with the latest ARCserve service pack, and make sure that the agents are the same version (where possible) and not pre v7 or pre ARCserve 2000 versions in which case this would be a common problem as agents prior to v7/2000 are not backward compatible with 11.1