E6300 Error

[Mrmark68]

I'm getting the following Error Message in the Activity Log within Arcserve2000 SP3:
E6300 Windows NT SCSI Port Error[ABSL: 4050 CMDh] SCSI Command Retry

I'm using Compaq TL891 Library to do this backup with. I also noticed in the Sytem Event Logs I'm getting alot of these errors:

Compaq SCSI Tape Drive Status Change.
The tape drive with SCSI target 5 connected to SCSI bus 1 of the controller in slot 6 has a new status of 2.
(Tape drive status values: 1=other, 2=ok, 3=failed, 5=offline, 6=missingWasOk, 7=missingWasFailed, 8=missingWasOffline)
[SNMP TRAP: 5016 in CPQSCSI.MIB]

or

Compaq SCSI Tape Drive Status Change.
The tape drive with SCSI target 5 connected to SCSI bus 1 of the controller in slot 6 has a new status of 5.
(Tape drive status values: 1=other, 2=ok, 3=failed, 5=offline, 6=missingWasOk, 7=missingWasFailed, 8=missingWasOffline)
[SNMP TRAP: 5016 in CPQSCSI.MIB]

The event Log is full of these errors appearing.

Any insight how I can correct this problem would be great.

Thanks in Advance,

Mark

 

[rmv]

I've had the same problem and there's a fix from Compaq for an updated scsi driver that will fix your event log errors. But it did not get rid of the E6300 scsi errors in the Arcserve logs. I'm running Arcserve on a W2k box that had SP2 on it. I upgraded it to SP 3 and the E6300 errors disappeared. But things to check are make sure in Device manager you disable all Tape devices there. Arcserve likes to be in total control of the Library.

I don't know which scsi controller you are using but this should help you out. This one is the 32 bit one

http://wwss1pro.compaq.com/support/reference_library/viewdocument.asp?source=EM011213_CW01.xml&dt=3

This one for the 64 bit one.

http://wwss1pro.compaq.com/support/reference_library/viewdocument.asp?source=EM020409_CW02.xml&dt=3

Hope this helps.

 

[Mrmark68]

Thanks RMV,

I ran the update for the 32 bit SCSI driver and that seem to take my Event ID 1107 away. See how things run tonight for tonight's backup.

Thanks again,

Mark

 

[Sylva]

Everyone flocks to there hardware when the 6300 appears. I had the same problem immediately after the good backup a day earlier. I took to the tapes. Surely enough, one of them was bad. If you have a bad tape in an old batch, do not use the batch anymore. Use the remaining good tapes for archiving. Hope this may help.

john

 

[chrism0n]

That worked great! Thanks! One more question though - I am suspecting that the reason this is happening is that the ArcServe database is damaged. Is there anyway to repair it? Or do I just wipe out the data base and start again?
I am thinking it's damaged, because under the session flags it says No Record, but under the job options we have all detailed records checked off..
Any thoughts
Thanks Again for all the help
Chris