E3719 on Brick Level backups

[tolinrome]

backups are fine on the system state and storeage group but once the bricklevel backups start I get the famous error:

E3719 Unable to write to media EC=Unrecoverable Data Error


I havent been able to find anything solid on the internet searching this. CA Support is such a joke also.

 

[bhunji]

What conditon is the tape in? Are you able to format it succesfully? can you try a new tape?

Are there any other errors with it?

 

[tolinrome]

Yes, tried two different tapes and the same thing. No other errors but the one I already listed. If there is any additional information you need just ask.
Thanks!

 

[bhunji]

chances are it's a hardware problem.

have you tried everything in the CA link in this thread?

http://www.tek-tips.com/viewthread.cfm?qid=1361317&page=1

 

[AdminGreg]

I am experiencing the exact issue. I'm running ARCserve 11.5 SP3.
When I run a backup job with Exchange Document Level backup included I get the 3719 cannot write to media & 3712 cannot close session. daemon not initialized.
BUT when I run the backup without the document level backup, it runs perfectly.

My media and my drive work perfectly. I've tested this with brand new tapes and I get the same results. I've searched through CA documents and found nothing. I will open a support case and post what we find.