E3717

[DebiJo]

I am trying to do a restore on a Travan drive that we have software compression turned on (hardware compression doesn't work with this tape drive). It is giving me this:

ARCSERVE.LOG
1/22/03 8:12:14 839 Run Restore Job Now.
1/22/03 8:12:15 839 Start Restore Operation. (QUEUE=1, JOB=11)
1/22/03 8:24:12 839 Use media Wednesday, ID 1C40, sequence #1
1/22/03 8:24:12 839 Source Session 2 on Media Wednesday
1/22/03 8:24:12 839 Target Directory: D:\Users\tiherron\Training & Development\restore
1/22/03 8:24:12 839 Data Compression Enabled
1/22/03 9:24:12 TAPE E6300 Windows NT SCSI PORT Error[ABSL:0010 CMD:11h] SCSI Command Retry.
1/22/03 9:24:12 TAPE E6300 Windows NT SCSI PORT Error[ABSL:0010 CMD:11h NT:79h 121]
1/22/03 9:24:12 839 E3717 Unable to goto cluster. (CLUSTER=285406, EC=Hardware Error)
1/22/03 9:24:12 839 E3842 Unable to find file. (FILE=\\FS2\D:\Users\tiherron\Training & Development, MEDIA=Wednesday)
1/22/03 9:25:55 839 ** Summary for Job **
1/22/03 9:25:55 839 1 Sessions Found on Media.
1/22/03 9:25:55 839 0 Directories 0 Files (0 KB) Restored to Disk.
1/22/03 9:25:55 839 64 KB Read from Media.
1/22/03 9:25:55 839 Elapsed Time: 0s
1/22/03 9:25:55 839 Average Throughput: 3.75 MB/min
1/22/03 9:25:55 839 Number of Errors/Warnings: 2/0
1/22/03 9:25:55 839 Restore Operation Failed.


The backup was from last night. It does not appear to be a tape issue, as we have tried 3 different tapes and received the same result each time. The backups are all successful. Which makes me think the tape drive is just fine. So, I'm stumped. We are doing a backup by session. Any ideas?

Thanks in advance,
Debi

 

[DebiJo]

Does it make a difference that it is always 1 hour exactly between the Data Compression enabled log entry and the first error? I have replaced the tape drive and disabled it in windows. I can do a restore of a file that's close to the front of the tape, but nothing toward the end. Always the same error.

Arcserve 2000 Advanced SP2
Windows 2000 Server SP2

Thanks,
Debi