E129 phones help :-/

[HBPSYS]

Just doing an install where we have sold 140 E129 phones (thanks Mr salesman!!) I know there cheap but really having issues with these phones and the customer seems to hate them. Anyway the main issue I have is if we put
the phones on DND through the phone menu then it doesn't show then as DND on presence on a reception busy lamp field or one x ect , is this correct or is there an issue here , also which is even worse if anyone puts there phone on DND who is part of a paging group the whole Paging group stops working and just says Busy with engaged tone . As soon as I put them back to off DND or remove then from the page group (with over 30 other users) it works again. has anyone come across this or any opinions on these phones as I'm having more issues but not sure if it's me or the phones .
Any feedback would be appreciated

 

[derfloh]

Doesn't look like an issue related to E129. Does SSA show DND status correctly?

The phone is just only an interface to set status for the users in IPO. So if the phone sets DND well in IPO you have to look into IPO to resolve the issue.

Of DND is set by the phones you should watch at SysMon to find the reason why passing groups don't work.

 

[HBPSYS]

Thanks for your reply .no the phone doesn't show as DND SSA or if i look in manager . All other IPPhones work correctly just the E129,s.

 

[intrigrant]

1st : what software releases are used?
2nd : Paging is not supported towards SIP devices so it is not surprising it doesn't work
3thd : DND is not a phone feature but a user feature, it works independent from the hardware.

 

[derfloh]

As I told before... You should check SysMon to see what happens in IPO when you try to enable DND.

 

[HBPSYS]

Monitor doesn't show any status . Paging does work fine just not when a user puts there phone on DND . Apatently the e129 do not support presence so want report back to the IPO any info on DND . Found the best work around is for user to use the log off option instead which solves the presence problem and the paging issue so all sorted now

 

[derfloh]

Didn't work with E129 so far but I think it will use a short code to enable and disable DND in IPO. So it seems to be a config issue in the phone.