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E1 circuit inbound calling issues

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trvlr1

Technical User
Jan 11, 2008
2,108
US
We have an E1 circuit coming in to a site in Panama from Cable & Wireless. Test calls using DID's. Call any DID and the first call connects, but if you call the same DID again when the first call is still in progress the second caller gets a busy signal, we do not see the second call hitting the router, we do see the first call.
This points to the Telco not having the option for "roll over" to other channels set up for each DID. However, there is quite a language difference between us and I am having difficulty asking the techs what to check. Does anyone know the correct feature that would enable this on the C.O. side?
 
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