E-Trust V6 hangs on Splash screen

[etom]

I am having a problem where when I try and launch ETrust the splash screen is displayed and that is where it hangs.

ETrust seams to be working normally otherwise. I can right click on a file or directory and scan it. I just can not launch the ETrust Console to set up scheduled Scans etc.

OS = Windows XP Pro.

It was working at one time and I have a second machine in which it is working fine. I have tried to uninstall and re-install the software and the problem still occurs.

I look forward to any suggestions.

etom

 

[McLarnon]

The following disables the splash screen for startup.

Modify the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\eTrustAntivirus\CurrentVersion\SystemSetting

Value: RTAboutBox
Data: 0=hide
1=show
*Note: If the value is not there, you may add it.

Hope this works

 

[etom]

Sorry, Unable to find that entry in my registry. I have a special version of the CA software supplied by my work. I guess I will turn it over to them to try and fix.

Thanks for the attempt.

etom