E-Synergy Won't Start

[ESTAGroup]

I'm simply trying to use e-synergy with Macola ES in an integrated environment on my laptop and for some unknown reason, I can't e-synergy to start. It takes me to my browser and then displays an empty white page. I have IIS running and I see the e-synergy site there. I checked my baco.cfg and that seems correct. Has anyone else seen this problem? I beginning to wonder if a program on my laptop is blocking the site from displaying.

Thanks.

 

[NEmacGuy]

What OS ? Windows 2000 or 2003 Server ?

try:

HTTP:\\127.0.0.1\Synergy - should prompt to login
or
Http:\\localhost\Synergy - should use nt auth

sould have following in default.asp
<%
Response.Redirect "docs/bp.asp"
%>

Baco.cfg should look like

[Databases]
Portal=Portal
synergy=synergy
[Portal]
Server="YOUR LAPTOP NAME"
Database="YOUR DATABASE NAME"
[synergy]
Server= "YOUR LAPTOP NAME"
database="YOUR DATABASE NAME

 

[ESTAGroup]

I've installed it on my WinXP Pro laptop with SQL Server running and Macola ES working perfectly. I've tried all you have listed but still nothing.

 

[dgillz]

You do have IIS running correct?

Software Sales, Training, Implementation and Support for Macola, eSynergy, and Crystal Reports

http://www.gainfocus.biz

 

[ESTAGroup]

Yes.

 

[canimp]

Hi,

Go to IIS and navigate down through the default website to the synergy web. Right-click on synergy and select browse. Can you browse the page from IIS?

Other things to check:
1. In IIS, navigate to Default website, right-click, select properties, then select the tab for Home Directory. Click the "configuration" button and flag "Enable parent paths" ON. You will be prompted to accept changes down through the child sites if you had it turned off.

2. In IIS, Synergy site right click and select properties, select the Directory Security tab, then click Edit. Annonymus login should be off, integrated should be on.

3. To check if an AD-ware program is blocking synergy, go to IE, select tools, then Internet options. Next, select the Security tab and "trusted sites". Add your synergy url as a trusted site then open a new browser and try to hit the site again.

Good luck!

 

[ESTAGroup]

I cannot browse the site through IIS and I've done the other two steps. It still doesn't come up. Although, at teh bottom of the screen, when browsing using IIS, I see a message that states "Cannot find server or DNS".

Gregg

 

[canimp]

In your baco.cfg, try entering the IP instead of the server name.

Example:

[Databases]
Portal=Portal
demo=demo

[portal]
server=201.01.01.01
database=001

[demo]
Server=201.01.01.01
Database=demo

 

[ESTAGroup]

I tried that and nothing has changed.

When I try to open it from IIS I see on the botton status bar, "Opening page

http://localhost:40/Synergy".

It sits there for about 3 seconds and then it says "Done" and it fails to open.

 

[NEmacGuy]

Why port 40 can you clear the locaclhost:40 to just localhost/synergy

 

[ESTAGroup]

I changed it manually in my browser and it didn't work. Is it possible that a program on my laptop is blocking it? I have disabled my virus and spyware protection but that hasn't helped either.

 

[canimp]

firewall...
can you ping the server w/o a timeout?

Go to start | run| cmd and open a command window
try to ping the IIS server IP

 

[canimp]

Have you checked the Even Viewer logs?

post samples of logs when it fails.