e-mail problems

[DoctorEd]

A friend of mine has this problem with his e-mail. He has his own web site and gets e-mail via the server that hosts his web site. He has been having this problem that occurs when he sends e-mail to AOL and Hotmail and some other e-mail services (like yahoo... etc.). When he attaches a word document and sends the e-mail to AOL or Hotmail e-mail addresses the message arrives but the attachment has been converted to a .dat file. When you try to open the attachments all you get is a bunch of jibberish. I get e-mail through Comcast and he was able to send me an e-mail and I was able to open the attachment and the document was intact. He has a home based business and this problem is driving his customers nuts!! Any Ideas???

Doc

 

[mtbiker]

Many of your "free" e-mail services such as Yahoo and MSN have very strict threat preventitve measures on their systems. Sending any kind of attachment thru has a small chance of getting thru. The users your sending to, they can have their e-mail account turn off the spam filtering but then your leaving yourself wide-open.

Word Documents, Excell and other, I would either zip or pdf then send the attachment but only the attachment and no other message. Send a follow up E-mail that contains your message. YOur subject lines could point as page 1 and page 2 or something like that.

Hope this helps

 

[bcastner]

Just as an addition to the comments above, I have always found this note a good treatment of possible client side issues with email attachments:

http://www.uwgb.edu/compserv/docs/attachments.htm

Best wishes.
Bill Castner

 

[DoctorEd]

Hey gang, thanks for the tips...it turned out that my neighbor had his Outlook set for Rich text. I set his e-mail format to plain text and all is good...Thanks...Doc