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- Thread starter vortec1
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SwitchWitch
IS-IT--Management
Stopped working for One or for All users?
A Tek-Tip Lover
A Tek-Tip Lover
- Thread starter
- #3
bdmcdonald99
Technical User
Have you recently installed any SU or Patchs to the CallPilot server? Avaya document SOLN222481 refers to a problem with CP0501SU001S.
CallPilot: Message Forwarding or Remote notification no longer working in Call pilot after update to 5.1
Doc ID: SOLN222481
Version: 3.0
Status: Published
Published date: 05 Mar 2013
Updated: 03 Dec 2013
Author: vjannu
DETAILS
CallPilot server recently updated to 5.1 PEPs.
Message forwarding and remote notification not working on the CP server after upgrading CP.
Desktop clients are unable to connect to CallPilot server.
PROBLEM CLARIFICATION
Message forwarding and remote notification not working on the CP server after upgrading CP.
Desktop clients are unable to connect to CallPilot server.
CAUSE
1/8/2013 8:51:33 AM Gen Warning Minor 55079 N/A MN Event from Notification Server[0] : User RN data retrieval error. uuid=1185401F26D93949818ADFFBBDA3FCA9 rc= 60610
1/8/2013 8:51:32 AM CVA Error Major 36209 N/A u uid Event from LDAP (SQL)[] : LDAP (SQL)[] reports Internal Error : -143 [[3] <3632> 1ST (66831776)] [[Sybase][ODBC Driver][Adaptive Server Anywhere]Column 'CustomText' not found]
1/8/2013 8:51:32 AM Gen Warning Minor 55093 N/A MN Event from Notification Server[0] : Message forwarding failed. MBox=707403 rc= 60610
1/8/2013 8:51:31 AM CVA Error Major 36209 N/A BS Event from LDAP (SQL)[] : LDAP (SQL)[] reports Internal Error : -143 [[3] <3632> OD BC (1542920)] [[Sybase][ODBC Driver][Adaptive Server Anywhere]Column 'WavCodecType' not found]
The two highlighted columns above are database columns that were added with Custom Text 5.1 Service Update (see enclosed document). 5.1 did not install properly and thus these columns do not exist in the database. If the site is installed with 5.1 from RDP session, that may not have been logged in correctly. To install or upgrade any Software on Call pilot console mode should be used or things will not work properly. If the MAS Trace window is not visible when logged in through RDP, then you are not logged in correctly.
SOLUTION
1. Uninstall CP0501SU001S.
2. Reboot server.
3. Reinstall CP0501SU001S.
It's a phone system, NOT a clock!
CallPilot: Message Forwarding or Remote notification no longer working in Call pilot after update to 5.1
Doc ID: SOLN222481
Version: 3.0
Status: Published
Published date: 05 Mar 2013
Updated: 03 Dec 2013
Author: vjannu
DETAILS
CallPilot server recently updated to 5.1 PEPs.
Message forwarding and remote notification not working on the CP server after upgrading CP.
Desktop clients are unable to connect to CallPilot server.
PROBLEM CLARIFICATION
Message forwarding and remote notification not working on the CP server after upgrading CP.
Desktop clients are unable to connect to CallPilot server.
CAUSE
1/8/2013 8:51:33 AM Gen Warning Minor 55079 N/A MN Event from Notification Server[0] : User RN data retrieval error. uuid=1185401F26D93949818ADFFBBDA3FCA9 rc= 60610
1/8/2013 8:51:32 AM CVA Error Major 36209 N/A u uid Event from LDAP (SQL)[] : LDAP (SQL)[] reports Internal Error : -143 [[3] <3632> 1ST (66831776)] [[Sybase][ODBC Driver][Adaptive Server Anywhere]Column 'CustomText' not found]
1/8/2013 8:51:32 AM Gen Warning Minor 55093 N/A MN Event from Notification Server[0] : Message forwarding failed. MBox=707403 rc= 60610
1/8/2013 8:51:31 AM CVA Error Major 36209 N/A BS Event from LDAP (SQL)[] : LDAP (SQL)[] reports Internal Error : -143 [[3] <3632> OD BC (1542920)] [[Sybase][ODBC Driver][Adaptive Server Anywhere]Column 'WavCodecType' not found]
The two highlighted columns above are database columns that were added with Custom Text 5.1 Service Update (see enclosed document). 5.1 did not install properly and thus these columns do not exist in the database. If the site is installed with 5.1 from RDP session, that may not have been logged in correctly. To install or upgrade any Software on Call pilot console mode should be used or things will not work properly. If the MAS Trace window is not visible when logged in through RDP, then you are not logged in correctly.
SOLUTION
1. Uninstall CP0501SU001S.
2. Reboot server.
3. Reinstall CP0501SU001S.
It's a phone system, NOT a clock!
- Thread starter
- #5
The SMTP info hasn't changed has it - IP and/or FQDN either on the CP or the network folks changed it? Email notification requires SMTP info added to CP. CP uses the SMTP server as a relay agent, without it, messages stop working. You can run a SMTP trace on the CP server to see if it's hitting and leaving the SMTP server. You can search threads on here about SMTP traces to get you going.
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- #7
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