E&M trunks on a 3300

[washo]

Hi All,

I have an issue with a customer that has recently had their SX2K upgraded to an MXe but keeping the cabs etc.
The system uses back to back E&M trunks to send retrieve voicemail messages to a 3rd party voicemail/call logger server.
I have followed the same programming example that has been used in one of their other sites & the PDF guideline that shows all programming seems to be correct.

To access voicemail you dial 81
81 is an ARS route across the E&M trunks.
In the digit mode form there is programming that shows what call tone plan to use & also what digits to be inserted.

here I have programmed <T01><E>#
T01 is the tone plan to use (wait for tone is set to 2 seconds & out pulse is set to DTMF)
E is the symbol for the callers extn number to be sent
# is code for ending call/nothing to follow.

I have tested this on the 1st port of the 3rd parties server & I do not get an DTMF signal from the 3300/SX2K
All related programming has been checked & double checked but there is something somewhere that is stopping DTMF from being sent.

An ideas guys

Washo

 

[12345kevin]

What happens if you "direct trunk select" one of the E&M trunks and dial an extension number ? This will prove the E&M's are working. How is the Trunk service programmed ? should be just 0 to absorb and appropriate COS & COR. What digits are you absorbing in the "digit modification". Normally you would absorb 2 (81) and insert the actual number of the voicemail hunt group followed by <t01><E>, you don't need the #.

It's a long time since i've done this, but from memory that is how I did it.

 

[LoopyLou]

That pretty much looks ok. You could try playing with the 2 seconds of wait before outpulse DTMF. Also do you have the option in the COS of the E&M trunks sent to Voicemail?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.