Dynamic message on helpdesk line

[mikeyb123]

IS there a way of being able to record a dynamic message and including it in an announcement before queuing to a hunt group? ie in response to a particular agent being logged in or some other trigger?

Apologies if this is a daft question but I'm still waiting for my training..

 

[jamie2]

Can you provide an example of what you are trying to achieve?

 

[mikeyb123]

Thanks for responding. I've sussed it. I've put an auto attendant in-front of the work group which I can update via phone

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.