Dynamic AIC Queue Agents in ISDX

[pbx1960]

Hey folks,
I have an ISDX with three groups in a call center, we have 200 licenses(?) for agents, the super wants me to set all of the AICs so that an agent can log into any of the groups. Currently each group has about ten agents working at a time, he wants the flexibility of allowing any agent to log into any of the three queues, making the size of each queue dynamic. Can any one help me?

Many Thanks

 

[phones1]

why dont you add all the extns to all the groups (RAGM)
& all the AICS (RAIC) then when they login they specify which group they wish to get into.

Remember if it doesn't work hit it harder

 

[phones1]

forgot to ask what type of handset your using as a turret

Remember if it doesn't work hit it harder