Dynamic Agent Assignments

[megaco]

Hi Guys/Gals,

Does anyone know if it is possible for say a supervisor to dynamically assign poeple to different cs queues without logging the agents off and on using different agent ids.

For instance make agent x be part of queues 2 and 1, then after queue spike remove that agent from queue 2 etc.

I know I3 type solutions can deal with something like this via customised handler, is the same thing available using IPCC Express?

Thanks in advance!

I work for myself - my website is

http://www.call.uk.net

 

[megaco]

Does anyone know the answer to this? Is it possible to write scripts to manipulate the data to manipulate the behaviour or will this void TAC support?

I work for myself - my website is

http://www.call.uk.net

 

[adminto]

Cisco doesn't really support writing directly to their databases. It would be worth checking out the srnd for IPCCX 4 to see if it support this.

 

[adminto]

Oops for got say if you bypass the routing engine writing to the dB it is likly not to reflect the changes anyway.