DVM 6.0.14 Bug (yes another bug...shocking)

[IPOTraining]

Thanks to Doug Rogier at Catalyst for this :
In 6.0(14) release Manager 8.0(14) has a bug related to the Direct to Voicemail shortcode.

The normal code is #xxxx | “#”N | Voicemail Collect.

In the current 8.0(14) Manager the first “ is removed resulting in #xxxx | #”N | Voicemail Collect.

The workaround is to create the code as #xxxx |“#”N | Dial.

Click OK on the form.

Then change the feature from Dial to Voicemail Collect.

 

[amriddle01]

Thanks, this is the second time this kind of issue has been introduced, btw User shortcodes still do not work correctly/as documented either, try a user sc of N , Dial , N , Line gp whatever

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[Westi]

you might need it to be N; dial N line group


Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[amriddle01]

Doesn't make any difference, and in UK as we use dial delay count so doing that would mean ending dialling with a #, besides which it worked from day 1 until they boke it at the arse end of 4.2

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[Westi]

damn I wanted to try it here but my vm pro is not working because I bent the PC a bit too much

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[tlpeter]

Mine is running again.
I had a bad disk in my server.
Still I hear one ticking once in a while.
Perhaps it is coming out of a sleep.
If I gave the time then I will upgrade my system and try it.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Westi]

got the voicemail working again, problem with my router it assigned me a new IP address when I rebooted hahaha
Ok now to the problem

I use the shortcode
#xx
voicemail Collect
#N
line group whocares

and I can dial # and the extension number and leave messages directly into the voicemail without the " " at any spot have you tried it without them.
I have to say that I use R4.2 here at home but I think I did the same on all the systems I recently installed I just can't access the one I upgraded to see if it still works, the shortcode is still the same

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[tlpeter]

It does indeed remove the " at the beginning


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Westi]

take both " out and try if it works

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[tlpeter]

Westi, that is not possible.
Manager itself adds the quotes.
So when you enter #N then it will come back as "#N"
Although this bug is an old one.
I have seen this before.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[IPGuru]

That is probably because the docs have always said the short code should be

#"<USER NAME>"
NOT <USER NUMBER>

I believe when the 1st post was made about this short code using <USER NUMBER> I warned that Avaya might "FIX" it at some later date.

It looks like their SC correction routines are reading the documents and parsing accordingly.