dvd freezes system

[Axel7]

Here is a new one for me

If i try to install software with my dvd drive it goes just fine and when i Put in the second disk (if its a multi disk install). It will freeze up the whole system when i hit OK after the second disk is in, and i have to restart the machine to continue.

XP PRO
Lite on 8515 drive

 

[linney]

Have you checked with the Drive Manufacturer for any Firmware updates. What software are you using with it, are there any driver updates or patches for it?

 

[Axel7]

i wasnt using any software just using drive to load software to pc.

About a year ago i upgraded the firmware with a trial firmware and it worked great but ihave since dumped and redone the OS.

I will try to see if i can update it again and ill give the results

thanks

 

[linney]

If XP is having problems then, there may be some clues in your Event Viewer. There is a good chance that a firmware update may help?

How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs

http://support.microsoft.com/default.aspx?scid=kb;en-us;321641&FR=1&PA=1&SD=HSCH

Q314096 How to Troubleshoot CD-ROM Drive Problems in Windows XP

http://support.microsoft.com/support/kb/articles/q314/0/96.asp

Q308012 Resources for Troubleshooting DVD Problems in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;308012&FR=1&PA=1&SD=HSCH