Duplicate keystrokes when calling internal

[born50years2late]

Hello all,
I have had an issue crop up again after 3 or 4 years and for the life of me I can not remember what I did to fix it. We have a primary and secondary IPO VMs on the main campus and also a couple of 500v2s that handle all our analog lines. We then have remote 500v2 at all our branch offices. The main campus and branch offices all connect on a layer 2 network. We have a dictation system(on the main campus connected to one of the 500v2s that serve our analog lines) that uses a dialogic card and has 4 analog lines going to it in a group. Calling either the group ext or one of the individual lines, using a 4 digit dial, when the user is prompted for their pass code, they enter it and it fails. What is happening is they enter their key strokes on their phone, say 345#, but on the receiving end, it registers 334455##. If the same user does a 10 digit dial (thus sending the call out of the system and back in) this works just fine. If a user, on the main campus does a 4 digit dial and punches in a code, it works just fine. So the issue is between the remote 500v2s and the main campus 500v2s. I have tried toggling direct media on the lines but no change. Hopefully that all makes sense. Thank you for your time!

 

[Westi]

I remember that sometimes this happened when the call was on speaker phone.
Have you tried to mute the phone or get off speaker when entering the password?

I doubt that this is your issue but a start

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque