Duplicate Contacts in Outlook XP 1

[tazman99]

Hello, we have just migrated our workgroup of 1000+ employees from Outlook 98 to Outlook XP, which has gone relatively well.

One problem, when creating a new email and you look under the Outlook Address Book -> Contacts, duplicate Contacts are showing.

For example, 1 contact card with the name of Mickey Mouse shows once with just his email address. A 2nd Contact card with the name Mickey Mouse shows with just his Fax number. When you go to just plain ole view 'Contacts', there is only one Mickey Mouse Contact card and he has an email address and FAX.

When addressing an email from the Outlook Address Book, Contacts, it is frustrating to 2 see contact entries for the same person and to ot know which contact card to select without scrolling to the right, to see if it is the emaill address or FAX number.

Any advice?? Thxs in advanced!!
tazman

 

[smah]

Have a look at these:

thread68-628503
thread68-563421
thread68-547573
thread68-341698

There are many others that are generally the same.

 

[rbax]

I have found this is by design. Microsoft expects people are using outlook to send faxes through a fax server also. There is a microsoft document on how to export the address book fix this it is basicly renaming the fax numbers so they are not displayed as fax numbers but other contacts. A pain but can be fixed. I do not have the doc Q_number handy.
Rick