Duplicate Contacts Folder

[justchico]

We just upgraded from Exchange 5.5 to Exchange 2003. Whenever users try to send a message to someone in their "Contacts" folder, they get the error message that the folder can't be accessed (Or something to that degree). When I right-click Contacts in the folder list and go into properties, then Address Book and check the box to make Contacts an Outlook address book, there are 2 Contacts listed. How can I either remove the "bad" one or redirect Outlook to the correct folder?

 

[58sniper]

In Outlook, remove the Outlook Address Book. Then add it back.

Pat Richard, MCSE MCSA:Messaging CNA
Microsoft Exchange MVP
Want to know how email works? Read for yourself -

http://www.ietf.org/rfc/rfc2821.txt

 

[justchico]

Thanks for the response, Pat, But could you be a little more specific, please? Do you mean remove the check mark that makes Contacts an Outlook Address Book or another procedure? I also have some users running Outlook 2000, some XP and some 2003.

 

[58sniper]

I'm not near an outlook 2003 installation, but IIRC, you go to the services and remove it, then add it.

Pat Richard, MCSE MCSA:Messaging CNA
Microsoft Exchange MVP
Want to know how email works? Read for yourself -

http://www.ietf.org/rfc/rfc2821.txt

 

[justchico]

Thanks, that makes sense. I'm running 2003, so I was able to figure that part out with your instructions.