duplicate audio recordings in Storage Center

[FHLBSteve]

Recently auditing files on Storage Center and notice many calls coming in after 7:00PM. Upon review these calls, some are calls from earlier in the day.
Why/how would Storage center duplicate audio calls? This condition has been occurring for some time as both the Nice Call Focus III and our new NICE-NPX system log files after close of business.

 

[nice12345]

hi there is a module called inserter or TRS if you are using perform which runs at 7pm every night on cls/interaction server.

it checks for recordings on logger against cti information in database and inserts basic recording user information for any gaps.

if you run storage center investigator do you see inserter calls.

I would check mapping and check whats actually connected to logger to see if there is discrepancies