Duplex system shows multiple restarts

[kevin906]

See the attached hista file from the system. There are several restarts involving A1,BPA and BPB. I am trying to figure out if this was due to an external event or there is a card failing intermittently? SF2X8 card appears to connect these processor LANS together internally from what I can read in the manuals.
I am trying to understand if the 2 Atlantic ports are just extensions off of the A1/ADP? Are the 8 customer ports usable as an extension of whatever network happens to be plugged in? They don't appear to be programmable as the customer port on the A1/ADP is. I don't see how all 3 CPUs logged reload/restart events and one card is the culprit. Thanks for any guidance.

 

[sbcsu]

Has this file been edited as I can not see all those restarts.

Anyhow can you
DIS-SIGNL:SYSTEM;

The LAN Card up top - it is already connected to the Customer LAN and the Atlantic LAN via the backplane.
You plug the customer LAN into the lowest processor (ADS) the one with the dash dot.

 

[kevin906]

The restarts occurred between 1542 and 1559 on 09-21-2015

F4706 RELOAD BPB DEP RESTART LEVEL RELOAD 2015-09-21 15:59:15
F6506 HARDREST A1 SM-DEP RESTART LEVEL HARD RESTART 2015-09-21 15:51:18
F8268 HARDREST A1 TRANSSYS ON CONN OS AGAIN 2015-09-21 15:50:50
F4262 HARDREST BPB DEP TIMEOUT FAULT 00-00-000-000 UA:FFFF:FFFF EVT:36 CSEV:23 CST:FF 2015-09-21 15:42:29
F4706 SR CC BPA DEP RESTART LEVEL SOFT RESTART 2015-09-21 15:58:54
F4266 SOFTREST BPA DEP ADVISORY 2015-09-21 15:58:27
F4259 SOFTREST BPA DEP DYNAMIC DATA FAULT 00-00-000-000 UA:1DF8:1911 EVT:2F CSEV: 0 CST:FF 2015-09-21 15:58:27
A9001 NO ACT A1 NMCALARM MAJOR ALARM ON IS RESTARTS 2015-09-21 15:57:10
F6506 SOFTREST A1 SM-DEP RESTART LEVEL SOFT RESTART 2015-09-21 15:56:10
F8268 SOFTREST A1 TRANSSYS ON CONN OS AGAIN 2015-09-21 15:56:03
F6506 SOFTREST A1 SM-DEP RESTART LEVEL SOFT RESTART 2015-09-21 15:55:28
F8268 SOFTREST A1 TRANSSYS ON CONN OS AGAIN 2015-09-21 15:55:06
A9001 NO ACT A1 NMCALARM MAJOR ALARM ON IS RESTARTS 2015-09-21 15:55:04
F6506 SOFTREST A1 SM-DEP RESTART LEVEL SOFT RESTART 2015-09-21 15:52:54
F8268 SOFTREST A1 TRANSSYS ON CONN OS AGAIN 2015-09-21 15:52:41
A9001 NO ACT A1 NMCALARM MAJOR ALARM ON IS RESTARTS 2015-09-21 15:52:18
A9001 NO ACT A1 NMCALARM MAJOR ALARM ON IS RESTARTS 2015-09-21 15:50:04
F6506 SOFTREST A1 SM-DEP RESTART LEVEL SOFT RESTART 2015-09-21 15:48:54
F8268 SOFTREST A1 TRANSSYS ON CONN OS AGAIN 2015-09-21 15:48:42
A9001 NO ACT A1 NMCALARM MAJOR ALARM ON IS RESTARTS 2015-09-21 15:48:42
F6506 SOFTREST A1 SM-DEP RESTART LEVEL SOFT RESTART 2015-09-21 15:47:42
F8268 SOFTREST A1 TRANSSYS ON CONN OS AGAIN 2015-09-21 15:47:21
A9001 NO ACT BPA NMCALARM MAJOR ALARM ON DIGITAL VOICE DEVICES 2015-09-21 15:45:39
F6506 SOFTREST A1 SM-DEP RESTART LEVEL SOFT RESTART 2015-09-21 15:44:58
F8268 SOFTREST A1 TRANSSYS ON CONN OS AGAIN 2015-09-21 15:44:17
F8266 LOCK BPB TRANSSYS ON CONN LOSS OS 2015-09-21 15:42:27
F8266 LOCK BPA TRANSSYS ON CONN LOSS OS 2015-09-21 15:42:27


DIS-SIGNL:SYSTEM;
H500: AMO SIGNL STARTED

+------------------------------------------------------------------------------+
| SYSTEM STATE TABLE |
+----------+-------------------------+-----------------------------------------+
| UNIT | STATE | ADDITIONAL INFORMATION |
+----------+-------------------------+-----------------------------------------+
| CC-A | ACTIVE | SOFT RESTART FROM 15-09-21 15:58:27 |
| CC-B | STANDBY | RELOAD FROM 15-09-21 15:56:22 |
| ADS | IN SERVICE | SOFT RESTART FROM 15-09-21 15:56:03 |
| REF CLOCK| EXTERNAL CLOCK | LTG: 1 LTU: 1 EBT: 2 CIR: 0 |
| | (LINE REFERENCE) | |
| TFAILTR | TRUNK FAIL TRANSFER OFF | |
| ALARM | DEVICE ALARM | ---- ---- |
| | MINOR ALARM | IN SWU ---- |
| | MAJOR ALARM | IN SWU ---- |
+----------+-------------------------+-----------------------------------------+
AMO-SIGNL-111 ERROR SIGNALLING CONTROL
DISPLAY COMPLETED;
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[sbcsu]

Hi,
It looks to me that you have a network issue without going further into it.
Can you ensure all cables are secure and plugged in properly, that the network switch is configured correctly - check any changes recently made.
Processors can restart if cables are unplugged or changed.

What version of software is this.
(ComWin - Macro/Retrieve system variant)

 

[kevin906]

Software version:

V3.0 Hipath
V3.0 R8.2.37 (P30252N4508BH3702)

thanks sbcsu

 

[sbcsu]

If you remove all the network cables from the processor - out of working hours
Make sure the network lights come on at each end or use new cables.
Ensure all connections are set to 100MB Full Duplex - NO Auto negotiation
On both the network and HiPath side
CHANGE-SIPCO:TYPE=DIFFSERV,TOSPL=48,TOSSIGNL=72,VLAN=N,VLANID=0,BITRATE=100MBFD,UDPPORT=16384;

As you may know the last release of V3 is P30252N4508BH2704|V3.0 R8.4.27
HicomVariantEx=V3.0 R8.4.* (HicomVariant=UV3.0-SA12)

and it has been that way for some time.
If you still have issues it might be time to at least update by new hard disk to that release.