Dual headset adapter for USB softphone?

[trudawg]

Hi are there any suggestions to have dual USB headsets plugged up? In our call center that uses soft-phones and USB headsets, we need a efficient way for supervisors to be able to listen in on calls. As it stands now, we have to use an USB to analog dual adapter, which is time consuming and cumbersome as it involves swapping the agents current headset he/she is using.

would something like this work

http://iqpowersupplies.com/kwiksynch-prod.jpg

Any suggestions?

 

[amriddle01]

You should never run a call centre on softphones, whoever suggested that wants hanging, now you know one of the reasons why

http://www.ipoffice.tel

 

[trudawg]

LoL, I'm sure finances played a role in the design an implementation, however that's water under the bridge. Any suggestions on dual headsets?