DTMF Volume for Interaction Center Softphone 1

[CenterAnalyst]

We recently installed Interaction Center and are having problems with the DTMF Tones from the softphone coming through at a very loud volume. If we turn down the volume on our callmasters, we can't hear the callers, when we turn the volume up, the tones are too loud. The tone volume when we dial from the callmaster is acceptable - this is a problem for the softphone only. Is there a configuration within the PBX to control the volume of these tones for a softphone?

 

[YIMMER]

You can go into change terminal parameters 6400 in there you can customize all kinds of volumes including touch tones in and out.
Hope this helps