DTMF trouble on analog trunks

[omer99]

I have a customer on IPO 406 v2 rel 5.0(26). On occasion (this happens a couple of time a day), they get a "your call cannot be completed as dialed " message by the telco. I happens on differents trunks. If I look at the call log of the user I see that the number was correctly dialed but if I go to the phone manager of the same user I see that there was usually an added digit somewhere. Any one else had that issue? Is there a way to test the DTMF composers?

 

[hibroth]

Does it occour on redial and directory calls too ?

 

[omer99]

I`m not sure I don`t think so

 

[SyedM]

Go under Upgrade tab and make sure that all daughter cards and modules have same (xx) RELEASE.

 

[omer99]

They all do

 

[hibroth]

I suppose keys issues dialling from the phones (rebounds), because I have had it, it's important to check if the redial or directory numbers calls generate the same problem.